Privacy Policy

Who we are

Vantoro Trading Desk ("Vantoro", "we", "us") is operated by Vipatra Inc. This policy explains what information we collect when you use the Vantoro Trading Desk website (vantorotradingdesk.com) and the Vantoro Trading Desk apps for iPhone and Android, how we use it, and the choices you have.

Information we collect

• Account details: your first and last name, username, email address and phone number, and your password, which we store only as a one-way hash. We also record when you accepted our User Agreement and which version you accepted.
• Sign in with Apple: if you use it, Apple's identifier for your account, the email address Apple shares with us (which may be a private relay address), and a token we use to revoke Apple sign-in if you delete your account.
• Continue with Google: if you use it on Android, Google's identifier for your account and the verified email address Google shares with us. We don't receive or store any Google password or token beyond the one-time sign-in check.
• Security and sign-in information: the IP address and approximate location when you registered, the time and IP address of your last sign-in, failed sign-in attempts, and the device name of the apps you sign in with.
• What you do in Vantoro: the trade setups you save, the questions you ask in Ask about your trades and the answers given, support requests you send us, and your alert preferences.
• Notifications: if you allow notifications in the apps, your device's push token, platform, app version and time zone, so we can deliver the alerts you choose.
• Subscriptions: your subscription status and trial or renewal dates. Website payments are processed by Stripe, App Store purchases by Apple and Google Play purchases by Google. For app purchases we give the store a random account identifier (not your name or email) so a purchase is credited to the right Vantoro account. We receive identifiers and status for those purchases, never your full card number.

How we use your information

• To create and run your account, keep you signed in, and protect your account and our service against misuse.
• To provide the service: the desk, your saved trades, results, forecasts, and answers to the questions you ask.
• To send account emails, such as verification codes, password reset links and username reminders, and the push alerts you have turned on.
• To manage subscriptions and respond to your support requests.
• To understand and improve how Vantoro performs, and to meet legal obligations.

We do not sell your personal information.

Service providers we share information with

We share information only with providers that help us run Vantoro, and only what they need:

• Amazon Web Services: hosting, database and sending our emails (Amazon SES), in the United States.
• Stripe: website subscription payments.
• Apple: Sign in with Apple, App Store purchases, and push notifications on iPhone.
• Google: Continue with Google, Google Play purchases, push notifications on Android (Firebase Cloud Messaging), and advertising measurement on our website (see Cookies).
• Anthropic: our AI provider for Ask about your trades (see the next section).

These providers act on our behalf under their business terms with us, which limit how they may use the information to providing their services. Apple, Google and Stripe also have their own relationship with you when you use their sign-in, store or payment services, under their own privacy policies. Market data providers do not receive any personal information. We may also disclose information when required by law or to protect the rights and safety of our users and our service.

Ask about your trades (AI answers)

When you ask a question, we send Anthropic, our AI provider: your question, your recent questions and answers in the same conversation, and details of the trade setups you saved in the last two weeks (stock symbol, date saved, planned entry, target and stop levels, and recorded status or result). We do not send your name, username, email address or phone number. Do not include personal details in your questions. To answer, the AI may run a web search based on your question.

In the iPhone and Android apps, we ask for your permission before your first question is sent, and you can withdraw it at any time in the app's settings. Questions you have already asked stay in your history until you delete your account. Under Anthropic's commercial terms, the information we send is not used to train its models, and Anthropic keeps it only for a limited period, for example to prevent misuse.

App Store and Google Play purchases and refund requests

Subscription fees are non-refundable by Vantoro. Refunds for App Store purchases are decided by Apple under Apple's terms, and refunds for Google Play purchases by Google under Google Play's terms. If you ask Apple for a refund, Apple may ask us for information about how the purchase was used. We do not currently send Apple any such information. If we offer it in the future, we will share it only with your explicit permission, which you can withdraw.

Cookies and similar technologies

The website uses one essential cookie that keeps you signed in. On vantorotradingdesk.com we also use the Google Ads tag to measure how well our ads work. It reports when an account is created or a trial starts, without your name, email address or other account details. Like any Google tag, it lets Google receive standard browser and device information, such as your IP address, browser type and the page you visited, and use cookies to connect a visit to an ad you clicked. Google uses this under its own privacy policy, and you can manage ad personalization at adssettings.google.com. The app tour video on our homepage is provided by YouTube (Google) and loads only if you choose to play it. Once it plays, YouTube may set cookies and collect information under Google's privacy policy. We do not use other advertising or analytics trackers, and the apps contain no advertising trackers.

How long we keep information

We keep your information while your account exists. When you delete your account in the iPhone or Android app, it is scheduled for deletion, and you are signed out on all devices right away. Signing in again within 7 days cancels the deletion. After 7 days we permanently delete, from our live systems, your account, saved trades, question history, support requests, alert settings, app registrations and the link between your account and any App Store or Google Play subscription. We keep only a record that a deletion took place, without your name, email or other identifying details. To delete your account with or without the app, see Delete your account.

Some copies last a little longer: copies in our backups expire about 5 days after your information is deleted from our live systems (so about 12 days after you ask for deletion), and our server logs, which can include a username or email address in an error message, are kept for up to 30 days. Stripe, Apple, Google and Anthropic keep their own records under their own terms and legal obligations.

Your choices and rights

• Access and correction: you can view your details in your account, and ask us for a copy of your information or to correct it.
• Deletion: delete your account in the app under Account, or email us to ask for deletion.
• Notifications: turn alerts on or off in the app's notification settings or in your phone's settings.
• AI answers: withdraw your permission for Ask about your trades in the app's settings at any time.
• Depending on where you live, you may have additional rights, such as to know what information we hold, or to request deletion or correction. We will not discriminate against you for using them.

Security

We protect your information with encrypted connections, hashed passwords, restricted access to our systems, and limits on repeated sign-in attempts. No method of transmission or storage is completely secure, but we work to protect your information.

Children

Vantoro is intended for adults aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy. We will change the date at the top and, for significant changes, tell you in the app or by email before they take effect.

Contact us

Vipatra Inc., for Vantoro Trading Desk
Email: admin2@vantorotradingdesk.com